Refund Policy — The Web Gross
1. Overview
At The Web Gross, we strive to ensure that every client is satisfied with our digital services and products. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one.
2. Refund Eligibility
- Refund requests must be made within 7 days of the original purchase date.
- Refunds apply only to services or products that have not been fully delivered, customized, or utilized.
- Proof of purchase (invoice or receipt) must be provided to validate the refund claim.
3. Refund Process
To request a refund, please contact our support team via email at support@thewebgross.xyz with your order details and reason for the request.
Once received, our team will review your case and notify you regarding the eligibility and next steps for processing the refund.
4. Non-Refundable Cases
Certain services and situations are exempt from refunds, including:
- Digital or downloadable items that have already been delivered or accessed.
- Custom, personalized, or design-based projects that have been approved for production.
- Ongoing marketing, SEO, PPC, or web development services that have been initiated or completed.
5. Processing Timeline
Approved refunds will be processed within 7–10 business days. The actual time for funds to appear in your account may vary depending on your bank or payment method.
6. Contact Us
If you have any questions or need help regarding our refund process, feel free to reach out to us:
Email: support@thewebgross.xyz
Address: H No- C-1/55, F-1, DLF Dilshad Extn.2 ,
Bhopura Sahibabad Ghaziabad ,
Uttar Pradesh (201005)
This Refund Policy may be revised periodically. The most recent version will always be published on our website.